Frequently Asked Questions

Where is your store located?

5552 Manotick Main Street
Ottawa
ON K4M 1A7
Canada

 

Can I order over the phone?

Yes, of course! If you’d prefer to talk to a team member, please call us at 613-692-0759. We’d. be happy to assist you.

 

Can I pick up in-store?

Yes! Save money on delivery by ordering online and picking up in-store. When we receive your order, we will set it aside for you. See you soon!

 

Will you be getting more stock of a specific item?

Our popular items sell out quickly. Please fill out the form HERE and let us know what product you are looking for. We may be able to place a special order for you or notify you on the product’s ETA.  We cannot always restock certain items, but we will try our best!

 

Do you have any specials or promotions?

We offer specials and promotions regularly, Like us on Facebook or Follow us on Instagram for up-to-date offers.

1)      Every Wednesday our customers 60+ get 10% off (some brand exclusions apply).

2)      Are you a member of our Loyalty Program? When you subscribe to our newsletter you receive an annual $10 credit to your in-store account. The credit is available for in-store purchases only, it is our thank you for receiving our emails.

 

Why isn’t my promotion code working?

We’re sorry you’re experiencing difficulties with the promotion code. Here are some reasons it might not be working:

·         The code expired (we have limited-time offers)

·         You can only use one code at a time

·         We only offer one promotion per customer per purchase

·         The code might have a restriction on the spend amount. Please refer to the original terms and conditions of the promotion.

·         Check for typos

 

Do you gift wrap?

Yes! We offer complimentary giftwrapping on all purchases.

 

Can I exchange or return an item?

Please see our Returns and Exchanges Policy HERE.

 

How do I pay for my order?

All purchases are processed through PayPal. Once you have added product to your cart, please fill out the required fields, select continue and you will be redirected to PayPal to make the purchase.


Do you still have an unanswered questions? Please contact us today!

613-692-0759
gina@lastingimpressionsgifts.com
Online Form Submission